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DMV Shift to Online Services Due to COVID-19


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[PDF] The 2021-22 Budget: Department of Motor Vehicles

February 8, 2021 - This publication provides an overview of the Governor's 2021-22 January budget proposals for the Department of Motor Vehicles, including the extension of resources to implement REAL ID and operational improvements.

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[PDF] The 2012-13 Budget: Improving Customer Service Efficiency at the DMV

February 24, 2012 - The DMV, which provides service to over 20 million customers per year and operates 313 facilities, has made efforts in the past decade to improve its efficiency and provide better customer service in field offices and elsewhere. The 2012-13 Governor’s budget includes several proposals to build on these efforts, including incentivizing DMV customers to complete transactions without visiting a field office, combining information technology systems, expanding electronic driver's license testing, and undertaking infrastructure projects to adjust to demands at DMV field offices due to shifting populations. We find that the Governor’s budget proposals have merit and could improve DMV’s efficiency. We have identified, however, a number of shortcomings and recommend that the Legislature modify some of the Governor’s proposals, as well as take additional actions to further expand some of the department’s current efforts to increase efficiency and outreach.

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[PDF] Item 2740-001-0044 REAL ID and DMV Operational Improvements

June 3, 2019 - Presented to: Budget Conference Committee

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[PDF] Update on REAL ID Implementation and DMV Operations

March 12, 2019 - Senate Committee on Transportation

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[PDF] The 2019-20 Budget: Transportation Proposals

February 26, 2019 - The Governor's budget provides a total of $23.5 billion from various fund sources for all transportation departments and programs in 2019-20. This is a net increase of $1.4 billion, or 6 percent, over estimated current-year expenditures. In this report, we (1) review the Governor's 2019-20 transportation proposals, including those for the Motor Vehicle Account (MVA), the implementation of REAL ID, and the high-speed rail project, and (2) identify issues for legislative consideration.

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[PDF] DMV Field Office Wait Times and Operational Improvements

April 22, 2019 - Senate Committee on Budget and Fiscal Review

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The 2019-20 Budget: California Spending Plan—Transportation

October 17, 2019 - This post discusses the major budget actions approved in the 2019-20 budget related to transportation.

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[PDF] Analysis of the 2008-09 Budget Bill, Transportation Chapter

February 20, 2008 - Analysis of the 2008-09 Budget Bill, Transportation Chapter

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The 2017-18 Budget: Department of Motor Vehicles (DMV)

February 22, 2017 - In this web post, we assess and make recommendations regarding the Governor's proposals for the Department of Motor Vehicles.

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[PDF] The 2020-21 Budget: Transportation

February 10, 2020 - This report reviews the Governor's 2020-21 budget proposals for the state's transportation departments and programs.