The 2017-18 Budget: Department of Transportation

Feb 14, 2017 - Without this information it is impossible for the Legislature to determine the potential bene fits from the proposal or to ensure that the overall scope of the effort will be effective. In addition, the proposal lacks specificity with regard to the associated costs for each charging station and only provides a large range of potential costs.
https://lao.ca.gov/Publications/Report/3560

DMV Shift to Online Services Due to COVID-19

Oct 16, 2020 - How does the expansion of online services fit with the other efforts by the department to modernize legacy information technology (IT) systems? Customer Experience. What are the findings from DMV customer service surveys for both in-office and online services?
https://lao.ca.gov/Publications/Report/4283