Through Chapter 7, Statutes of 2009, the Legislature has directed the Department of Health Care Services and the Department of Social Services to implement a statewide eligibility and enrollment determination process for the California Work Opportunity and Responsibility to Kids (CalWORKs), Food Stamp, and Medi-Cal programs. The new statewide process is intended to achieve two primary outcomes: (1) providing better service to people applying for these programs and (2) lowering administrative costs through better use of technology. We identify possible improvements and cost-savings in the eligibility and enrollment process. We also recommend a general approach that the Legislature may wish to consider when making difficult decisions about how to proceed with Chapter 7.
Integrating Health and Human Services Eligibility and Enrollment ProcessesHandout Mar 7, 2012
[PDF] LAO Assessment of the Governor's Care Coordination InitiativeReport Feb 13, 2012
Consolidating California’s Statewide Automated Welfare Systems