Description: The California Public Utilities Commission’s (CPUC's) LifeLine program provides free or discounted phone service to about 1.7 million households and has an annual budget of more than $350 million. The Supplemental Report of the 2018-19 Budget Act requires our office to (1) review the caseload and budget estimates for this program and make recommendations about how CPUC could improve the accuracy of its estimates and (2) assess and make recommendations about ways to improve enrollment and re-enrollment in the program. This report fulfills those requirements.