DMV Shift to Online Services Due to COVID-19

Oct 16, 2020 - Issues for Legislative Consideration COVID-19 accelerated customer use of online services out of necessity, and it is too early to tell whether this will result in a more permanent shift in how customers access the DMV.
https://lao.ca.gov/Publications/Report/4283

The 2019-20 Budget: California Spending Plan—Transportation

Oct 17, 2019 - Specifically, the budget includes: (1) $196  million for REAL ID workload, (2) $17.7  million for customer service improvements (such as implementing a live chat customer service), (3) $29.5  million for operational improvements (such as purchasing self-service terminals), and (4) $17  million for technology improvements.
https://lao.ca.gov/Publications/Report/4098

The 2017-18 Budget: Department of Motor Vehicles (DMV)

Feb 22, 2017 - For example, the department reports that man y customer service field offices were built in the 1960s and 1970s and are not sufficiently sized to accommodate the number of customers who currently use the offices.
https://lao.ca.gov/Publications/Report/3575

The 2021-22 Spending Plan: Transportation

Oct 1, 2021 - Implementing these systems is intended to improve transit agencies ’ ability to provide real time transit information to customers, as well as make it easier for customers to pay transit fares by credit and debit cards, smartphones, and other devices.
https://lao.ca.gov/Publications/Report/4458

The 2019-20 Budget: Transportation Proposals

Feb 26, 2019 - In September 2018, Governor Brown directed DOF ’s Office of Audits and Evaluations to conduct a performance audit of DMV ’s IT and customer service functions. DOF expects to ( 1)  e valuate DMV ’s current operations and efforts to address its aging IT infrastructure and ( 2)  m ake recommendations to improve DMV ’s operations and enhance its customer service.
https://lao.ca.gov/Publications/Report/3948

The 2025-26 Budget: Transportation Proposals

Feb 12, 2025 - Other expenditure reductions likely would reduce DMV and/or CHP service levels, which could affect both customer service (in the case of DMV) and safety (with regard to CHP). In addition, implementing sufficient expenditure reductions in time to keep the fund balanced in 2025 ‑26 could be particularly challenging.
https://lao.ca.gov/Publications/Report/4961

The 2023-24 Budget: Proposed Reauthorization of AB 8 Vehicle Fees

Feb 24, 2023 - (This takes into consideration the costs that fossil fuel companies —covered under the cap ‑and ‑trade program —add to each gallon of gas, reflecting their program compliance costs that they choose to pass on to customers.)
https://lao.ca.gov/Publications/Report/4708